With its customer service information centralised, Icelandair has a full overview of the team’s performance for the first time. We can see how agents are spending their time and track KPIs such as response rates,” explained Benonýsdóttir. The original flight was due to leave at 1700. Director of Customer Experience Reykjavik Airport 101 Reykjavik, Iceland iar@icelandair.is. If we are unable to provide you with an alternative flight on the same day, and you are unable to return home, you are entitled to accommodation. Icelandair Phone Numbers: List of Local Numbers. Icelandair Customer Service(USA & Canada) 1-800-223-5500. Chief Executive Bogi Nils Bogason President & CEO Reykjavik Airport 101 Reykjavik, Iceland bogi@icelandair.is You will never return disappointed with this airline’s customer service. Unforgivable customer service. Both on the flight out and home, the TV screens did not work (we were 5 and only 2 of the TV's worked), also the headrest was out of order. This was the first and last time we are choosing Icelandair. Flown Icelandair many times CPH – KEF – SEA and JFK, BOS and just KEF, I find the service great but hard product inferior, and the Saga club offers is to limited, so now i use oneworld. Initial IcelandAir complaints should be directed to their team directly. Icelandair: Customer service wasn't - See 7,847 traveler reviews, 1,100 candid photos, and great deals for Icelandair, at Tripadvisor. Accommodation. Icelandair will reimburse reasonable amounts, in relation to waiting time. It was the worst flying experience I've had. Expecting that the crew would hurry and try to make good the arrival time, I was shocked when we were left waiting on the ground. The first refund requests were incorrectly processed by their customer service department. The airport is small with only 2 toilets per sex and only one sink. We will definitely NOT recommend Icelandair to our family and friends. Please contact agents on-site at the airport for hotel vouchers. I am a first time customer on Icelandair to Reykjavik about 2 weeks ago. “We’re using tons of reports and dashboards in Salesforce. Icelandair cancelled 2 flights last April and I requested refunds for both flights. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with IcelandAir Customer Service. Booked with Icelandair and has to change my wife’s name as we got married recently, unfortunately we had to renew her passport due to the Brexit issue of having 6 months validity at time of travel. They also had very few chairs in the waiting area so most people were standing or waiting on the ground. Icelandair didn't put my luggage on the flight, so I had to wait for Customs to fill out paperwork for a lost bag. Birna Osk Einarsdottir Chief of Customer Service Reykjavik Airport 101 Reykjavik, Iceland +354 50 50 362 birnaeinars@icelandair.is. Therefore, the next time you come is stuck or want some assistance then you shall be assured and look for customer support by your travel companion. On top of that they had 3 major flights departing at the same time leading to long lines of people waiting to use the restroom. You can find contact details for IcelandAir above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … I started all over again after many phone calls to customer service, waiting up to 2 hours on hold to speak with a customer service agent each time I called. Icelandair's Best Toll-Free/800 Customer Phone Number. This is Icelandair's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Icelandair agent.